I am here to write a feed back in my experience as a customer here.
Service Quality /Support Quality - 3.5/5
Your service might not as prompt as expected but we're glad that you still listen to us.
Product Quality - 2.5/5
Honestly, we are glad that IGCN still supports updating higher Seasons in MU Online for private server owners like us. But IGCN need to step up when it comes to Product Quality. There are many consumers out there willing to pay more just to have a very good quality of a Product. IGCN needs to listen more about the customers who actually cared about this company. Many lost hope about this company but I still have hope that this Product will improve more in terms of the files, other company can produce good quality files, why not IGCN also?
If you're asking me why I didn't go to other companies if they have good files? Simple, I trust IGCN.
I know IGCN will improve eventually but when? When all of us lost hope?
IGCN needs to reconsider following what is right about the game.
If IGCN needs help there's a community willing to do so. IGCN need to level up their product.