We are igc customer since Dec 2015 newly for 6 months and I am happy to be customer of igc and their files and service I can say that I appreciate with.
Server files, toolkit and all fine for us but one thing since the begining hurt us a lot.
We lost many player because of igc team's purpose about to promote premium launcher with a bad politic on free launcher.
Not to provide auto update and resolution/window mode options for igc quality files are most unfair purpose for a high quality team I think.
Here is my first topic in the first week we bought igc files s6 ep3
Just for that autoupdate system we lost %70 of players in the first start and our server died. All our investments and works gone for nothing because we saw many people who report "I can't connect to the game?" and "cashsshop doesnt work!" after some patches like IGC.dll or cashshop files. Many players don't know how to patch, even you add guide some people will quit before checking it for sure. Even I wrote "UPDATE PATCH! GET NEW CLIENT" I saw %20~30 online players cound down after each patch we did. And from Feb 20 start we died in April 22.
Now we made a new start on May 7 and had good players with a new full client. And igc team was released free patcher but see what ? no resolution/window mode selector. Gives one feature and takes other one. Force us to buy igc premium launcher. That's bad. That's the purpose we see. But igc team should know if we don't lose that players because of patch issue, we will buy premium launcher for sure.
Unfortunately they sold their premium launcher to all "noob owners" who can't even configure one spot manually in files. And they wasting their time with those noob owner's report in the middle of configurations of their pro services.
Since the begining, never needed a help with configs in files from igc team. Had experience on free files in different versions for 4 years. And this thing I saw with igc made me feel bad. If we would be able to keep +100$ from donations the first thing we will do is buying premium launcher for more security and good looking launcher. But igc doesn't let me make more money with 2 basics of the game server we have to provide our players just to make more +100$ money. While they are expecting people buy premium launcher, they don't know more than 70 customers are losing more than 1000 players from auto update issue (if they have patcher now they ************ from resolution/window mode)
So I hope my "bad credit" feedback changes things for igc team's politics on new customers.. Provide "basic features of a game server" to your customers if you want them make more money and buy your latest features..
Sorry for this bad post,
and thanks for all other works to igc team.
Edited by Elif, 20 May 2016 - 19:33 .