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Pre-Sale Frequent Questions


Pre-Sale Frequent Questions

1. How can I pay for the service?

Currently there is a selection of three (3) payment channels

  • PayPal (1)
  • Western Union (2)
  • Money Gram (3)

 

Do you want to pay trough not listed channel? Ask our Support is it possible to organize it for you.

  • (1) A PayPal commission of 5.5% applies to the price of the Product/Service for all types of transactions made trough this channel to IGC-Network Services
  • (2), (3) Details for the payment may be obtained by contacting our Sales Department. Transfer fee and any related to this taxes are subject to be covered by a Buyer

2. Monthly fees, do I have to pay them?

Yes, our service is based on subscription, therefore monthly payments are mandatory.

Customer is able to select between two of available renewal terms which prices depends of service type:

 

Season 6 Episode 3 (IGC.Premium) first month cost is €310 + selection of renewal terms

  • €22.5 every 30 days

  • €180 every 360 days

 

Season 15 Part 1-3 (IGC.Premium Plus) first month cost is €450 + selection of renewal terms

  • €45 every 30 days

  • €225 every 180 days

  • €405 every 360 days

 

Prices exclude PayPal Commission which is about 5.5%. Western Union or Money Gram transfer fees are subject to be covered by a Buyer.


3. What is the monthly superscription for?

The subscription is handling ongoing support, updates and upgrades*. it is allowing to keep the services and products quality improving making sure of best level of satisfaction of Customers.


* - Upgrades applies to IGC.Premium Plus only. IGC.Premium are entitled to updates and bug fixes up to Season 6 Episode 3 version.


4. First Installation of Server, is it included?

Every Customer who purchased IGC.Premium or IGC.Premium Plus is entitled to free of charge Server Files installation of described configuration(1) within 25 days from purchase date. The installation covers one realm (world) setup type. For multi-realm setup there is a additional fee per every realm.

The installation process requires a Customer to provide access details to properly prepared server machine(2) on which the setup has to be performed.


Supported access methods

  • Remote Desktop Connection
  • Team Viewer (version 12 or later)

 

Before our Staff will attempt to start installation process there is few steps to perform by Customer himself

A. Have installed following applications and resources

B. ​Have downloaded SQL Installer (installation will be performed by our engineer)

  • SQL Server 2012
    • x86 - ENU\x86\SQLEXPRADV_x86_ENU.exe 1.3 GB
    • x64 - ENU\x64\SQLEXPRADV_x64_ENU.exe - 1.3 GB
  • SQL Server 2014
    • x86 - ExpressAdv 32BIT\SQLEXPRADV_x86_ENU.exe - 1.1 GB
    • x64 - ExpressAdv 64BIT\SQLEXPRADV_x64_ENU.exe - 1.1 GB
  • SQL Server 2016 (requires Windows Live account to download)

C. Have downloaded all server software that is required to complete installation

 

 

Notes

Minimum supported SQL version is 2012. Later versions not listed above are also supported.

  • x86 installer - The only advantage of this version is support of MD5 password encryption, for better performance it is recommended to use x64 version.
  • x64 - If a web script use outdated SQL drivers (e.g. php_mssql) then it is high possibility to fall in trouble of connecting to MSSQL from the web script level. It is only recommended to use this version if web script is supporting new generation SQL drivers, e.g. sqlsrv or if it is stuffed with PDO abstraction. The version supports built-in server SHA256 + salt encryption

1 Server setup is processed up to run-able and connectable. It is being secured along with firewall rules (Windows Firewall only). Third-Party Firewalls are subject to configuration by Customer himself. No extra configuration is done within first time installation service, e.g. drop, server rates etc.


Installation is processed by our engineer up to 48 hours (during working hours Monday to Friday) from request time (usually much faster - depends of queue of requests).


CHECK LIST

  • (?) Have Remote Desktop Connection working or Installed Team Viewer
  • (?) Have Installed WinRAR
  • (?) Have Installed Notepad++
  • (?) Have installed Microsoft Framework 3.5.1
  • (?) Have installed Microsoft Framework 4.6.1
  • (?) Have downloaded selected SQL Server installer
  • (?) Have downloaded required Server software (server, client, editors, etc)
  • (?) Have at least 20 GB free on C:\ partition before SQL installation

 

All steps are completed? Apply for First Time Installation Service


5. Do you offer Website or Webshop?

No, currently there is no web related service or product provided.

A third-party service offers a fully compatible website, check it out - WebEngineCMS


6. Does VPS (Virtual Private Server) or Dedicated Server is included?

No, hosting must be purchased separately from selected service vendor. IGC-Network Services provides only software for educational purpose.


7. How do I select hosting for my server?

First matter to consider is expectation for the server, e.g. how many players we foresee to gain.

  • Up to 500 players a VPS (Virtual Private Server) is recommended. For any higher count of active player a Dedicated Server will be a better choice.

 

Does the server suppose to be global or more like local/regional?

  • This is very important aspect while selecting our hosting. If we plan to dedicate the server for player of specified county(s) best option is to find hosting vendor within same country or any to which latency (connection - delay - time) is low. 

8. What are Hardware and Software requirements for the Server?

The requirements depends mostly from count of Game Server instances and online count. As far as the online count of players increases it may be necessary to upgrade your hosting configuration.
 
Minimum requirements should not be lower than listed below - based on default Server configuration (1 Data Server, 1 Connect Server, 3-5 game Servers) with 90% players load

 

 
Hardware Requirements
 

cpu-icon.png • Processor
Minimum: 2x2 GHz, Recommended: 4x2 GHz or better

 
memory-icon.png • Memory
Minimum: 6GB (Free), Recommended: 8GB (Free) or more
 
hdd-icon.png • Disk Space
Minimum: 100GB, Recommended: 200GB - excluding Operating System requirements

 

 

 
Additional Software Requirements
 

windows-icon.png • Operating System - supported platform x64 only
Windows Server 2012 or later, Windows 7, Windows 8, Windows 10 or later
 
mssql-icon.png • Database Engine - for MD5 Support select x86 SQL distribution
Microsoft SQL Server 2012 or later
 
visual-icon.png • Visual C++ Redistributable Packages
Microsoft Visual C++ 2010 SP1 Redistributable Package (x64) Download - install on server machine
 
net-icon.png • Microsoft .NET Framework - to be installed on server machine
Microsoft Framework 4.5.2 Download

Microsoft Framework 4.6.1 Download
 
winrar-icon.png • File Compression - for extracting software shipped
Any which can support .rar extension, recommended: WinRAR or 7zip
 
notepadplusplus-icon.png • Configuration files editor - for easier viewing and editing
Any suitable for own needs, recommended: Notepad++
 
luaedit-icon.png • Lua Scripting - for easy script edit and syntax check
The only and recommended editor is Lua Edit